IT that just works — proactively, not reactively.

QTSI's managed IT covers the full operational surface of your technology: 24/7 monitoring and alerting, SLA-backed helpdesk (phone, email, and chat), recurring patch and update management across operating systems and applications, endpoint and email security, tested backups with defined recovery targets, and full device lifecycle from procurement through secure disposal. One accountable partner for everything.

Yes. We frequently operate as an extension of an existing internal team — handling tier-1 and tier-2 helpdesk while your staff focuses on projects and strategic work, or covering after-hours and overflow. We document everything, align to your processes, and stay in the background when your team has it covered.

SLAs are defined in writing as part of every engagement. Critical issues (systems down, complete outage) are responded to immediately and escalated 24/7. High-priority issues receive a response within one hour. Standard requests are addressed within four business hours. We provide monthly SLA reporting so you always know exactly how we're performing.

For most organizations, the transition takes two to four weeks. We start with a discovery audit — documenting devices, accounts, vendors, and your biggest pain points — then deploy monitoring and security agents and take over helpdesk support. The process is designed to be zero-drama: your team keeps working while we take the reins in the background.

We offer flat-rate monthly pricing that scales cleanly with your headcount or device count. The goal is a predictable invoice you can budget around — no emergency rates, no per-incident billing surprises, and no extra charges for work that falls inside the agreed scope. We'll propose the right structure for your environment after the initial assessment.