QTSI

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Phone Support

+1 780-716-5372

Email

info@qtsi.ca

Office Address

10060 Jasper Ave Tower 1, Suite 2020, Edmonton, AB T5J 1V9

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Explore Common Questions About Our IT Solutions

What IT consulting services do you offer, and how do they align with our business goals?

We provide end-to-end IT consulting, including cybersecurity strategy, infrastructure optimization, compliance planning, and digital transformation. Our team begins by analyzing your business objectives, risks, and workflows to design tailored solutions—whether streamlining operations, reducing costs, or enhancing security. For example, we’ve helped retailers modernize POS systems for faster transactions and healthcare providers secure patient data under HIPAA.

What types of hardware do you provide, and are they customizable?

We supply enterprise-grade hardware, including firewalls, servers, encrypted storage devices, and IoT-ready equipment. Every solution is customizable: for instance, we’ve built modular server setups for startups scaling rapidly and ruggedized devices for manufacturing clients exposed to harsh environments. We prioritize vendor-agnostic partnerships to ensure you get the best-fit technology.

How do you ensure the security of your hardware solutions?

Security is embedded at every layer. Hardware is pre-configured with encryption, secure boot protocols, and firmware integrity checks. We also partner with certified vendors (e.g., Cisco, Palo Alto) and ensure compliance with standards like FIPS 140-2. Post-deployment, we offer firmware updates and vulnerability scanning to maintain protection.

Do your security awareness programs include industry-specific training?

Absolutely. Our training modules are tailored to sectors like finance, healthcare, and manufacturing. For example, healthcare teams learn HIPAA-compliant data handling, while financial clients receive phishing simulations mimicking banking fraud. Training is delivered via interactive e-learning, workshops, and quarterly refreshers.

What ongoing support do you provide for hardware and services?

We offer 24/7 helpdesk support, proactive monitoring, and SLAs guaranteeing response times under 2 hours for critical issues. For hardware, this includes warranty management, predictive maintenance, and lifecycle upgrades. One client reduced downtime by 40% through our scheduled health checks and rapid replacement program.

How do you handle scalability for growing businesses?

our hardware and cloud solutions are modular. For example, we deploy scalable NAS storage for media companies expanding their archives and SD-WAN networks for enterprises adding global offices. We also offer flexible licensing models and phased upgrades to align with your growth trajectory.

What sets you apart from competitors?

Three pillars: integration (seamlessly blending hardware, software, and consulting), proactive security (AI-driven threat hunting vs. reactive fixes), and partnership (assigning a dedicated account manager for end-to-end support). Clients praise our ability to future-proof their tech stack while minimizing TCO.

Do you provide emergency response for breaches or failures?

Yes. Our incident response team operates 24/7 to contain breaches, recover data, and restore systems—often within hours. For hardware failures, we maintain regional spare-part depots and offer same-day replacements under premium SLAs. A recent client avoided a $2M ransomware loss thanks to our rapid containment and backup recovery.

Do you offer end-to-end solutions, from risk assessment to hardware deployment?

Yes, we deliver end-to-end solutions starting with risk assessments to identify vulnerabilities, followed by tailored strategies like hybrid cloud setups or zero-trust networks. We procure and deploy secure, enterprise-grade hardware (firewalls, servers, IoT devices) and provide training for seamless adoption. Post-deployment, we offer 24/7 monitoring, updates, and scalable upgrades. For example, a retail client reduced downtime by 70% after we modernized their POS systems end-to-end—from risk analysis to cloud-based hardware rollout and ongoing support. We ensure your IT evolves securely with your business.