Privacy Policy

1. Scope, Application & Corporate Entity

This Privacy Policy applies to all personal information, business operational metadata, and executive assessment data collected, processed, or managed by Quality Training & Technology Services Inc. (“QTSI”), a corporation duly organized, registered, and existing under the business corporations laws of the Province of Alberta, Canada (Corporate Access Number / Registration in Edmonton, Alberta).

This Policy governs your interaction with our public website (https://qtsi.ca), the executive portal, the self-service assessment engines (including the AI Governance Assessment, Enterprise Gap Analysis, and Growth Capital Command Center), and our direct advisory engagements across Executive Advisory, Digital Workplace Academy, and Technology Procurement services.

By accessing this website, filling out an inquiry form, booking an executive briefing, or utilizing any of our automated tools, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must discontinue your use of our services and web properties immediately.

2. Identity Protection, Personal Likeness & Anti-Scraping Shield

QTSI is an executive-led specialized advisory firm established by Manav Chadha. To protect the personal identity, professional reputation, moral rights, and digital sovereignty of our executive leadership and team:

• Prohibition on Identity Exploitation & Impersonation: The name, photograph, likeness, voice, professional biography, credentials, certifications, career history, and executive statements of Manav Chadha, as well as any other QTSI representative, may not be copied, reproduced, appropriated, republished, or exploited for any commercial or non-commercial purpose without prior, formal written authorization signed by Manav Chadha personally.
• Absolute Prohibition on AI/LLM Training & Web Scraping: All automated harvesting, headless browsing, web scraping, data extraction bots, screen scraping, and bulk ingestion of content from qtsi.ca for the purpose of training, fine-tuning, evaluating, or benchmarking artificial intelligence models, machine learning systems, large language models (LLMs), retrieval-augmented generation (RAG) vector stores, or generative synthetic agents is strictly prohibited without an explicit, executed commercial data license.
• Deepfake & Synthetic Media Prohibition: Any generation or dissemination of synthetic media, voice clones, video deepfakes, or automated representations depicting or simulating Manav Chadha or QTSI personnel constitutes a willful, malicious violation of Canadian common law privacy torts, the Alberta Personal Information Protection Act, and applicable criminal and civil statutes.
• Legal Recourse: QTSI and Manav Chadha actively monitor unauthorized ingestion and reserve the right to seek emergency interlocutory injunctions, statutory damages, and legal costs against offending individuals, entities, crawler operators, and AI development organizations in the Alberta Court of Justice or Court of King’s Bench.

3. Canadian & International Statutory Framework

QTSI adheres strictly to Canadian privacy laws and international privacy-by-design standards:

• Alberta PIPA: The Personal Information Protection Act (RSA 2000, c P-6.5), governing the collection, use, and disclosure of personal information by private-sector organizations in Alberta.
• Federal PIPEDA: The Personal Information Protection and Electronic Documents Act (SC 2000, c 5), adhering to the ten fair information principles of the Canadian Standards Association Model Code.
• CASL: Canada’s Anti-Spam Legislation (SC 2010, c 23), strictly governing Commercial Electronic Messages (CEMs).
• ISO/IEC 42001 & Privacy-by-Design: Our AI Governance frameworks incorporate principles from ISO/IEC 42001 (Artificial Intelligence Management System) and ISO/IEC 27001 / 27701, prioritizing data minimization, consent, and purpose limitation.

4. Information We Collect

We collect information strictly necessary to provide high-calibre advisory, training, and technology services. We do not engage in indiscriminate data collection.

A. Information You Voluntarily Provide

• Executive Inquiries & Consultations: Full name, professional title, corporate organization, work email address, telephone number, and briefing objectives submitted via our contact forms or Calendly booking integration.
• Self-Service Assessments & Audits: Organizational maturity inputs, operational pain points, technological stack details, and governance maturity scores provided when using our AI Governance Assessment, Discovery modules, or Gap Analysis tools.
• Procurement Requests: Hardware/software volume requirements, deployment timelines, and shipping/billing corporate addresses for commercial quote generation.
• Academy & Training Registrations: Participant names, corporate department, dietary/accessibility requirements, and educational milestones for Digital Workplace Academy cohorts.

B. Technical & Telemetry Information (Automated)

• Browser & Device Telemetry: Anonymized Internet Protocol (IP) address, browser family, operating system version, referring URL, pages viewed, time spent per section, and navigation timestamps.
• Strictly Necessary Security Identifiers: Ephemeral session tokens and cryptographic credentials (e.g., verifying authorized access to executive portals or password-gated briefings).

Sensitive Information Excluded: QTSI does not collect Social Insurance Numbers (SIN), personal financial account numbers, credit card data on this website, health records, or biometric data.

5. How We Use Your Information

Personal and business information collected by QTSI is utilized solely for lawful, legitimate business operations, including:

• Executing and fulfilling advisory, executive coaching, and consulting agreements.
• Delivering customized assessment findings, compliance roadmaps, and gap analysis scores directly to your authorized corporate representatives.
• Preparing and transmitting enterprise procurement quotations, licensing agreements, and service level agreements (SLAs).
• Facilitating scheduled appointments and executive briefing sessions booked via our official calendar system.
• Protecting our digital assets, web infrastructure, and proprietary algorithms against cyber threats, unauthorized penetration attempts, and fraud.
• Complying with statutory, regulatory, and corporate accounting requirements under Alberta and Canadian federal law.

6. Artificial Intelligence Data Processing & Non-Training Pledge

Where proprietary algorithmic engines or automated scoring scripts are executed to compute assessment results (e.g., ISO/IEC 42001 maturity scores), processing occurs within secure, ephemeral serverless environments under strict zero-retention parameters.

7. Non-Fiduciary, Advisory Only Legal Disclaimer

All content, tools, calculators, templates, checklists, and self-assessments published on qtsi.ca (including without limitation the AI Governance Assessment, Discovery Packages, and Growth Capital Intelligence briefs) are provided strictly for general informational, educational, and preliminary benchmarking purposes.

• No Legal or Statutory Advice: Use of this website or completion of an assessment does not establish an attorney-client relationship, a fiduciary relationship, or an accredited auditing relationship. Content must not be substituted for independent legal counsel or certified ISO registrar audits.
• No Grant or Capital Guarantees: Any mention of non-dilutive government grants, tax incentives (e.g., SR&ED, Alberta IEG), or investment programs (e.g., NRC IRAP, PrairiesCan, Startup TNT) reflects publicly available general information. QTSI and Manav Chadha make no guarantee, promise, or warranty that any organization will qualify for, be awarded, or receive any funding.
• Independent Verification Required: Enterprise leaders and accounting teams must conduct independent due diligence with certified tax advisors, CPAs, and legal counsel prior to executing strategic or financial commitments.

8. Zero-Sale Policy & Third-Party Disclosures

We do not sell your personal data. Under no circumstances has QTSI ever sold, rented, monetized, traded, or leased client or visitor personal information, email addresses, or business profiles to data brokers, advertising networks, or third-party lead aggregators.

We disclose information only under the following tightly regulated conditions:

• Authorized Service Providers: Trusted enterprise cloud infrastructure partners (e.g., Vercel for website hosting, Supabase for authenticated database storage, Google Workspace for business email, Calendly for executive scheduling) who process data strictly on our behalf under enforceable data protection agreements and confidentiality covenants.
• Statutory & Legal Mandates: Where disclosure is required by a valid court order, search warrant, subpoena, or statutory directive issued by a court of competent jurisdiction in Alberta or Canada.
• Protection of Rights & Security: When disclosure is reasonably necessary to protect the legal rights, physical safety, cybersecurity, or property of QTSI, Manav Chadha, our clients, or the public against malicious actors or fraudulent conduct.

9. Cookies, Analytics & Tracking Technologies

Our website uses minimal, privacy-conscious web technologies:

• Essential & Security Cookies: Cryptographic tokens required to authenticate authorized sessions, maintain CSRF security, and preserve user preferences during session navigation.
• Aggregated Analytics: We utilize Google Analytics 4 (GA4) configured with strict IP anonymization to evaluate aggregate website traffic, page performance, and content utility. GA4 collects de-identified metrics that cannot be linked directly to your natural identity.
• Browser Controls: You may configure your internet browser to refuse all cookies or notify you when a cookie is transmitted. Disabling essential cookies may impair the functionality of authenticated portals.

10. CASL Compliance & Commercial Communications

In strict compliance with Canada’s Anti-Spam Legislation (CASL):

• We only transmit Commercial Electronic Messages (CEMs) to individuals who have provided express consent (via affirmative opt-in) or verifiable implied consent (arising from an existing business relationship or formal inquiry).
• Every electronic communication contains clear corporate identification: Quality Training & Technology Services Inc., Edmonton, Alberta, Canada.
• Every marketing communication features a functional, prominent, single-click unsubscribe mechanism. Unsubscribe requests are processed immediately and in all cases within ten (10) business days.

11. Information Security & Data Retention

QTSI implements institutional-grade physical, technical, and administrative safeguards designed to protect personal and business information against loss, theft, unauthorized access, disclosure, copying, use, or modification:

• All web communications and form transmissions are encrypted in transit using Transport Layer Security (TLS 1.3).
• Stored data is housed in enterprise-grade Canadian and North American cloud data centers maintaining SOC 2 Type II, ISO/IEC 27001, and FedRAMP certifications.
• Internal access to client data is strictly restricted based on the principle of least privilege (PoLP) and protected by multi-factor authentication (MFA).
• Retention Period: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, satisfy ongoing contractual obligations, or comply with statutory requirements under the Alberta Business Corporations Act and the Income Tax Act (typically six to seven years for corporate accounting records).

12. Individual Rights & Access under Alberta PIPA & PIPEDA

Subject to statutory limitations under Alberta PIPA and federal PIPEDA, you hold comprehensive rights regarding your personal information:

• Right of Access: You may request a statement of whether we hold personal information about you, details regarding its use, and a copy of the specific records.
• Right of Rectification: You have the right to request correction of inaccurate, obsolete, or incomplete personal information in our custody.
• Right of Withdrawal: You may withdraw your consent to our continued processing of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Submitting a Request: All requests must be submitted in writing to our designated Privacy Officer at privacy@qtsi.ca. We respond within thirty (30) business days in accordance with statutory guidelines.

13. Limitation of Liability & Personal Immunity

To the maximum extent permitted by applicable Canadian law:

• Personal Shield: Under no circumstances shall Manav Chadha personally, nor any director, officer, employee, contractor, or affiliate of QTSI, be held personally liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or in connection with your use of this website, self-service assessment tools, or informational deliverables.
• Waiver of Consequential Losses: QTSI and its representatives shall not be liable for any lost profits, lost revenue, lost funding opportunities, data corruption, system downtime, business interruption, or regulatory penalties incurred by your organization.
• Monetary Liability Cap: In any event, the aggregate, total cumulative liability of QTSI and its officers for any and all claims arising out of or related to this website or these policies, whether in contract, tort (including negligence), or otherwise, is strictly capped at the greater of: (i) the total fees paid by you to QTSI for the specific online service in the twelve (12) months preceding the event, or (ii) one hundred Canadian dollars ($100.00 CAD).

14. Dispute Resolution & Exclusive Jurisdiction

This Privacy Policy, your use of this website, and any disputes arising hereunder shall be governed by and construed strictly in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any legal action, suit, or proceeding arising out of or relating to this Policy or our privacy practices shall be instituted exclusively in the Courts of the Province of Alberta, Judicial District of Edmonton. You and QTSI irrevocably submit to the exclusive personal jurisdiction of such courts and waive any objection regarding improper venue or forum non conveniens.

15. Privacy Officer & Corporate Inquiries

QTSI has designated a formal Privacy Officer responsible for overseeing corporate privacy compliance, handling data subject access requests, and ensuring adherence to Alberta PIPA and PIPEDA:

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) at www.oipc.ab.ca or the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.